Return Policy
Buyer has 30 (thirty) days from the delivery date to return any item.
Wrong Order or Damaged Goods
You must FIRST notify VLBBQ immediately by email at customerservice@victorylanebbq.com. You will be emailed back with a Return Authorization Number (RAN#). We will email a return label (or you may ship the product(s) back via US Mail with a copy of the shipping receipt to receive a refund for the return shipping.) A full credit or exchange of merchandise will be issued for the wrong or damaged good(s). Please fill out the bottom of this page and enclose it with the returned good(s) to the address below.
Dissatisfied with Product
We want our customers to be 100% satisfied with their purchase. If you are not, simply send us an email to customerservice@victorylanebbq.com to receive your Return Authorization Number (RAN#). Then return the product(s) with this form filled out to the address below. A credit will be issued once the product(s) is returned. We apologize if the product(s) do not meet your satisfaction.
Click here to download form and print
Victory Lane BBQ
Attn: Returns Dept.
3240 Summer Ave. Suite 210
Memphis, TN 38122
